Support
Zendesk
Manage Zendesk (API Token) tickets and customer conversations via API.
Connect stays on CybrLink. Signed-out visitors go to sign-in. Signed-in visitors open the connect host at connect.cybrlink.dev.
Connect with basic credentials
The client enters the required username, token, or secret pair in the hosted connect flow. CybrLink keeps credentials out of the agent and enforces provider scope before proxy execution.
Where to get your Zendesk API keyStep 1
Open the portal connect flow
Step 2
Enter provider credentials
Step 3
Limit write scope before launch
Sample request
// 1. Mint a session token for the end user
const session = await link.connect.session({
integrationKey: "zendesk-api-key",
userId: "u_42",
});
// 2. After the user enters their provider credentials, proxy a request
const res = await link.proxy("zendesk-api-key", "u_42", {
method: "GET",
endpoint: "/api/v1/me",
});More in this category
Typed agent tools
4 typed actions your SI (super intelligence) agents can run through CybrLink's MCP server once Zendesk is connected.
ZENDESK_LIST_TICKETSList support tickets from the connected Zendesk account. Returns { tickets: [{ id, subject, status, priority, requester_id, assignee_id }], next_page, count }.
ZENDESK_GET_TICKETGet one Zendesk ticket by numeric id. Returns the trimmed ticket object.
ZENDESK_CREATE_TICKETCreate a Zendesk ticket. Use only after explicit user approval. Returns the created ticket { id, subject, status, priority }.
ZENDESK_CURRENT_USERGet the Zendesk user tied to the connected credentials. Returns { id, name, email, role }.
Zendesk + SI agents: common questions
- How do I connect Zendesk to an SI agent?
- Create a free CybrLink account, open the dashboard, and click Connect on Zendesk. You authorize once with basic credentials; CybrLink stores the credential in its token vault and your agent reaches Zendesk through the CybrLink MCP server or the agent proxy API. The credential itself is never placed in the model's context.
- Does Zendesk work with Claude, GPT, and other MCP clients?
- Yes. CybrLink exposes a remote MCP (Model Context Protocol) server, so any MCP-capable client or agent framework — including Claude, OpenAI-based agents, and custom agents — can call Zendesk once you've connected it. Non-MCP agents can use the authenticated HTTP proxy instead.
- Is it safe to give an SI agent access to Zendesk?
- CybrLink scopes every connection to the permissions you grant, keeps tokens out of the model, logs each call to an activity audit trail, and lets you revoke the Zendesk connection at any time from the dashboard.